FAQs

Since 1971, we have been selling handcrafted jewellery using the highest quality materials from responsibly sourced gold, silver, and precious stones. Our commitment has helped us earn the trust of clients across generations.

To place an order, select the item you want to purchase and add it to your cart. Then, proceed to checkout and provide your shipping and payment information.

Yes, once your order has shipped, we will provide you with a tracking number so you can monitor its progress.

Yes, we ship internationally to most countries. Please note that customs fees may apply, and we are not responsible for any additional charges.

Yes, you can cancel your order before it has shipped. Once it has shipped, you will need to follow our return policy to receive a refund.

Yes, we offer gift wrapping for an additional fee. You can select this option at checkout.

If your jewellery arrives damaged, please contact us immediately and we will provide instructions for returning the item and receiving a replacement or refund.

We offer customization services for some of our jewellery, including engraving and custom designs. Please contact us for more information.

Yes, we have a customer service team available to answer any questions or concerns you may have. You can reach us by email or phone, and we will respond as quickly as possible.

Proper care and maintenance can help your jewellery last for many years. We provide care instructions for each type of jewellery we sell on our website, and we’re happy to answer any questions you may have.

We use a variety of high-quality materials in our jewellery, including precious metals, gemstones, and other natural materials. Each product page includes detailed information about the materials used.